FAQS

YOU MAY BE WONDERING...

When will my order ship?
Our products ship after 1 - 3 days after you placed the order.

Yes! We will send you an email as soon as your order is processed summarizing all the details.

Can I cancel my order?

If order is cancelled within 30 minutes before your order is PROCESSED there is no  transaction fee per order.

What is the exchange/return policy?
We value our customer experience. If you have any problems with our products, we will gladly refund you.

Step 1: E-mail us with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it

Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: If all is good, you will receive a full refund. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account :)

What payment methods are accepted?
We accept all major credit cards including:
Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, Google Pay and other popular payment methods.

Are there any additional fees I have to pay?
No handling/processing fees are ever charged.

My order won't go through, help!
Ensure that the billing address you entered matches that of your credit card.

How much is shipping?
Shipping is free WORLDWIDE!

Who ships my package?
Canadian orders are delivered via Canada Post. US orders are delivered by either e-packet or Overseas Post. International orders may be delivered by Overseas Post, e-packet, or a local mail courier depending on the service available.

How fast is the delivery time?
Delivery time: 5 - 14 Days

Oops - I put the wrong shipping address!
If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.